SriLankan Airlines has set up its corporate headquarters in the Airline Centre, Bandaranaike International Airport in Katunayake, in addition to the city office. Completed in 2019, the initiative improved operational efficiency by centralizing the airline's administrative operations. The Colombo city office still plays a crucial role in offering people in the city easily accessible services in spite of this migration.
To accommodate different travel needs, the Colombo office provides a wide range of services. These include of reservations and cancellations for airline tickets, changes to the schedules, help with online check-in, baggage services, and details on onboard services. Additionally, passengers who need medical help, have disabilities, or are unaccompanied minors might receive special services. The office also offers information on SriLankan Holidays packages and helps FlySmiLes, the organization's frequent flyer program.
SriLankan Airlines has a dedicated cargo office located at No. 28, De Vos Avenue, Colombo 4, for services pertaining to cargo. Operating Monday through Friday from 8:15 AM to 5:00 PM, this facility manages goods reservations, shipment tracking, and related concerns. visit- Sri Lankan Airlines Colombo Office, Sri Lanka
