Booking a flight is almost an exciting experience, until you notice that there is a mistake in your name that is printed out on the ticket. This is not the first time JetBlue passengers had to experience this. Luckily, most passengers have managed to overcome such problems. In this case we presented a couple of stories of the real life travelers who faced name-related issues and how they managed to resolve them based on the name correction policies that JetBlue Airlines Name Change Policy had laid out. In case of an instance when you are in a situation similar to these, you can use them in the form of guidance.
1. One Typo Forward of an International Flight
Citation: Emily Garrison purchased an airfare to Cancun. It was only two days prior to her travel that she realized her surname (Garrisson) had an extra s.
And this is What She Did:
Within a split second, Emily checked her confirmation email and entered JetBlue account. With the help of the trip manager service, she discovered that she cannot modify her name online as it is an international trip.
Solution:
She made contact with JetBlue customer services. The representative confirmed her reservation with a touch of the right name already given on the passport, and did the correction immediately. She was also required to send a scanned copy of the passport through email. The agent told her that it was merely a change, so there would not be any extra charges as it could be seen that the identity did not change as well.
Lesson: Jump on. JetBlue is accommodating of minor adjustments particularly when they are raised in good time.
2. Mistaken Switching of First and Last Names - A Mistake That is not Uncommon
Case: Patel Rahul was shown as the reservation of Rahul Patel. He came to understand that this may embarrass him at the airport.
The thing he did:
He found out the mistake some hours later, after making the booking and called JetBlue the same day.
Solution:
Since the change was done within 24 hrs after booking the ticket, JetBlue permitted one-time correction of name. The airline representative interchanged the first and last names without the reprint of the ticket and imposing a charge.
Lesson: JetBlue permits name corrections in cases wherein there is a simple reversing of the names, so act fast.
3. Married Name No Middle Name--Is That a Problem With Flights?
Case: Samantha Lee had omitted her middle name Marie when she was booking her flight. Her identification card had Samantha Marie Lee in it.
What She Did:
She was worried that this could be a TSA problem, so she reached out to JetBlue support.
Solution:
The representative said that they are not required to have middle names when flying within the country and it does not matter during the check in. The company did not have to do anything, the only thing that Samantha was told to do is to add her full name to future bookings to make it just the same as her ID.
Lesson: JetBlue does not necessarily need a middle name, but also, it is best to be consistent with your identification.
4. Marriage and Name Change
An example is Anna Thompson who has just been married and is now called Anna Wilson. But her ticket was given under the name of Thompson.
What She Did:
She used Jetblues customer service email to provide documentation of legal name change by mailed records of marriage certificate and photo identity.
Solution:
JetBlue was able to update the name free of charge as long as it is the same identity and there was documentation about the change.
Lesson: JetBlue approves of a name change on your legal documents, but makes them official.
Final Thoughts
These are true tales of the practical solutions of JetBlue that addresses name related issues. Be it a small mistake in typing such as a name switch or a legally changed name, the name correction policy at JetBlue travels in the favor of the customer, provided one behaves in the right manner and in time.
To prevent such mistakes in the future always take a second look at your typed name during booking. When you have another person to book on your behalf, ensure that he or she uses your full name on the ID or passport.
To make your travel smooth even at the initial stages of the booking process, Aeroflyticket can guide you in every step and keep you up to date with the airline policies such as making corrections of your name.
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