QuickBooks Error 6190: Causes, Solutions, and Prevention Tips

QuickBooks is widely recognized for simplifying accounting and financial management for businesses. However, like any software, QuickBooks can encounter technical issues. One such common issue is QuickBooks Error 6190, which typically occurs when users try to access a company file in single-user or multi-user mode. This error prevents users from opening the company file and can disrupt workflow if not addressed promptly.

In this blog, we’ll discuss the causes, troubleshooting methods, and prevention tips for QuickBooks Error 6190. Let’s dive in to understand this error better and resolve it efficiently.

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What is QuickBooks Error 6190?

QuickBooks Error 6190 falls under the category of QuickBooks 6000 series errors. It is mainly associated with file corruption or mismatches between the company file (.QBW) and the transaction log file (.TLG). When QuickBooks cannot access or sync these files, Error 6190 appears, stopping users from opening the company file.

The error message typically reads:

“QuickBooks is unable to open this company file. Error codes: (-6190, -816).”

This error mostly affects businesses using QuickBooks in multi-user mode but can also occur in single-user mode due to various reasons, such as file corruption, mismatched data, or network issues.

Common Causes of QuickBooks Error 6190

Several reasons can trigger QuickBooks Error 6190. Let’s look at the most common causes:

1. Data Mismatch Between Company File and Transaction Log File

The primary cause of QuickBooks Error 6190 is when the company file (.QBW) does not match the transaction log file (.TLG). This discrepancy can occur if one of the files is updated without the other being synchronized.

2. File in Use by Another User

In multi-user mode, if another user is logged into the company file and performing tasks while you try to access the same file, QuickBooks may throw Error 6190.

3. File Corruption or Damage

Corruption or damage in the company file or related files can also trigger this error. This typically happens if there are issues with the storage media, sudden system shutdowns, or improper QuickBooks updates.

4. Network or Connectivity Issues

Network issues between the host computer (where the company file is stored) and the workstation attempting to access the file can also lead to QuickBooks Error 6190. This includes improper network configurations or firewall restrictions.

5. Outdated QuickBooks Version

Using an outdated version of QuickBooks may cause compatibility issues with your company files, leading to Error 6190.

Signs and Symptoms of QuickBooks Error 6190

Here are some common signs that indicate you are facing QuickBooks Error 6190:

• QuickBooks crashes or freezes when you try to open the company file.
• The error message "QuickBooks is unable to open this company file" appears.
• Slow performance of QuickBooks while accessing the file.
• The inability to switch between single-user and multi-user modes.
• Transaction log file (.TLG) and company file (.QBW) mismatch errors.

How to Fix QuickBooks Error 6190

Resolving QuickBooks Error 6190 requires troubleshooting steps to address file-related, network, or system issues. Below are several methods you can use to fix this error.

Method 1: Use QuickBooks File Doctor Tool

The QuickBooks File Doctor Tool is designed to fix issues related to company file corruption and network problems. Follow these steps to use the tool:

1. Download and Install QuickBooks Tool Hub:

   • Close QuickBooks on your computer.
   • Download the QuickBooks Tool Hub from the official Intuit website.
   • Install and open the tool.

2. Run QuickBooks File Doctor:

   • In QuickBooks Tool Hub, select "Company File Issues."
   • Click on "Run QuickBooks File Doctor."
   • Select your company file and choose the option to fix both file and network issues.
   • Let the tool run and repair the file.

3. Check if the Issue is Resolved:

   • After the repair process, open QuickBooks and check if the error is resolved.

Method 2: Rename the .TLG and .ND Files

Renaming the transaction log file (.TLG) and network data file (.ND) can help fix QuickBooks Error 6190. These files will be recreated automatically when you reopen QuickBooks.

1. Locate the Files:

   • Navigate to the folder where your company file is saved.
   • Look for the files with the same name as your company file but with .TLG and .ND extensions.

2. Rename the Files:

   • Right-click each file and select "Rename."
   • Add “.OLD” at the end of each file name (e.g., companyfile.TLG.OLD).

3. Restart QuickBooks:

   • After renaming, reopen QuickBooks and check if the issue is resolved.

Method 3: Check Hosting Settings

Improper hosting settings can also trigger QuickBooks Error 6190. Ensure that QuickBooks is configured properly for multi-user access.

1. Verify Hosting Settings:

   • Open QuickBooks on the host computer (the one that stores the company file).
   • Go to "File" "Utilities."
   • Make sure "Host Multi-User Access" is selected.
   • If "Stop Hosting Multi-User Access" is an option, your system is correctly configured.

1. Check Workstations:

   • On all other workstations, go to "File" "Utilities."
   • Ensure that "Stop Hosting Multi-User Access" is NOT selected.

2. Restart QuickBooks:

   • After adjusting the settings, restart QuickBooks and check if the error is resolved.

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Method 4: Use Quick Fix My Program Tool

The Quick Fix My Program tool in QuickBooks Tool Hub can resolve minor issues causing QuickBooks Error 6190. Here’s how you can use it:

1. Open QuickBooks Tool Hub:

   • In the QuickBooks Tool Hub, go to the "Program Problems" tab.

2. Run Quick Fix My Program:

   • Select "Quick Fix My Program."
   • Let the tool run and fix any errors related to QuickBooks program issues.

3. Restart QuickBooks:

   • Once the tool finishes, restart QuickBooks and check if the issue persists.

Method 5: Restore a Backup of Your Company File

If none of the above methods work, restoring a backup of your company file may be the last resort. Here’s how you can do it:

1. Open QuickBooks:

   • Go to "File" "Open or Restore Company."

2. Select the Backup File:

   • Choose "Restore a backup copy" and select your most recent backup.

3. Follow Prompts:

   • Follow the prompts to restore the backup and check if the error is resolved.

How to Prevent QuickBooks Error 6190

While it’s essential to fix QuickBooks Error 6190, it’s equally important to take preventive measures to avoid encountering this issue in the future. Here are some tips to prevent this error:

1. Regularly Update QuickBooks

Always ensure that your QuickBooks software is updated to the latest version. Regular updates fix bugs and compatibility issues, reducing the chances of errors.

2. Maintain Backups

Keep regular backups of your company files to ensure you can restore data if a file becomes corrupted or damaged.

3. Monitor Network Health

If you are working in a multi-user mode, ensure that your network connections are stable and well-configured to avoid any disruptions in communication between workstations and the host computer.

4. Use QuickBooks Database Server Manager

Run the QuickBooks Database Server Manager periodically to scan and manage your company files across multiple users.

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Conclusion

QuickBooks Error 6190 can disrupt your business operations if not addressed promptly. Whether it’s a file mismatch, network issue, or file corruption, the troubleshooting steps outlined in this guide can help you resolve the error quickly and efficiently. Always keep your QuickBooks software updated and maintain regular backups to minimize the risk of data loss.

If you continue facing issues or need professional assistance, contact QuickBooks support at +1-888-538-1314 for expert help.