The Aeroflot Airlines Madrid Office was well beyond my expectations when I went there for booking ticket help. I had hoped to reserve a multi-city itinerary around Russia and Central Asia, but this was too complicated for the internet. The office staff were very patient, querying availability for several dates and proposing combinations I had not thought of. They also booked me a flight with a brief stopover and quoted a fare lower than what I could find on the internet. I truly loved the face-to-face explanation of fare rules and refund policies. The best part was how nice and non-persistent they were. They let me make up my mind and didn't hurry at all. This is hard to find in today's automated travel era. They printed out everything for me and even provided a little map indicating terminal locations. If you’re dealing with complex routes, visiting their Madrid office is a great idea. Truly a personalized travel booking experience!