How to Communicate Site Migration to Clients — Whiteboard Friday


Site migrations can be tricky! Rebecca Yu shares essential strategies for SEO professionals to clearly explain the process and potential impacts to non-SEO clients. Learn how to bridge the communication gap, accurately identify when a migration is happening, and ensure a smoother transitio

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Hi, everyone. I'm Rebecca Yu, an SEO manager from Jakala. Today, I'm going to walk you through how to communicate SEO challenges with your client. 

Often, website migration is one of the biggest SEO challenges an SEO can have. And frankly speaking, the technical part isn't the most difficult thing. It is communicating with a client about migration issues and how to plan around it. 

Often, SEOs are informed about the site migration way too late, sometimes just days before a launch. So, in order to avoid all this chaos and try to rescue our sanity, it is very important to understand site migration in non-SEO languages because here it comes, like site migration in SEO terms.

 

What is a site migration in SEO terms?

Zoomed in section of the whiteboard listing types of migrations and how they are referred to by SEOs.

So we have all the domain migration, platform migration, and structure migration.

We can talk the whole day about it, like what are the domain name changes, how to move to a new CMS, blah, blah, blah.

But then, this is not the language that clients understand. They will be like, "What is a CMS migration?" Okay, you're moving home in the backend then. 

 

How do we translate site migration details into non-SEO terms?

Zoomed in section of the whiteboard that outlines how you can communicate a site migration to clients and the language they may use when discussing it with you.

So here comes the site migration in non-SEO terms because this is what the clients understand.

For example, rebranding to a new name. So we are rebranding. So when an SEO, you kind of catch these hints from migration, you need to understand what's going on behind the website.

So, I am going to go through a couple of them. So rebranding to a new website. You're trying to add to a new country's website. That's obviously international SEO, and moving to a new website, that's obvious. And we have adding to a new CMS, another obvious one.

What's not so obvious is upgrading to a new CMS version. I think this is the one that a lot of us will miss. A new CMS version might not have all the necessary fields as the old CMS. So that's why, as an SEO, you want to make sure all the data is correctly transferred from the old version to the new version. I think this is one of the most tricky ones. 

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