Introduction
QuickBooks is a widely used accounting software that helps businesses manage finances efficiently. However, like any other software, QuickBooks is not immune to errors. One common issue users face is QuickBooks Error 1328. This error typically occurs when updating, installing, or uninstalling QuickBooks. It can be frustrating, but with the right steps, you can resolve it efficiently.
In this guide, we will explore the causes, troubleshooting steps, and preventive measures to handle QuickBooks Error 1328 effectively.
What is QuickBooks Error 1328?
QuickBooks Error 1328 generally occurs when there is a corruption in the installation files or an interruption in the update process. The error message often appears as:
Error 1328: Error updating file C:\Config.Msi\PTXXXXX.tmp.It indicates that the update process cannot modify a certain file stored in the Config.Msi folder. This error can appear with different file extensions such as .tmp, .dll, or .exe.
Causes of QuickBooks Error 1328
Understanding the root causes of this error can help you fix it more effectively. Here are some common reasons:
Corrupt or Incomplete QuickBooks Installation - If QuickBooks was not installed correctly, some files may be missing or corrupted.
Windows Registry Issues - Incorrect registry settings may lead to conflicts during the update process.
Damaged or Corrupt Update Files - If the update files are incomplete or corrupt, QuickBooks may fail to apply them.
Antivirus or Firewall Interference - Security programs may block the QuickBooks update process, leading to an error.
Improper System Shutdown or Crash - Sudden shutdowns can cause file corruption, preventing QuickBooks from updating correctly.
Conflict with Temporary Files - The presence of temporary files in the Config.Msi folder may block QuickBooks updates.
ReadMore:- QuickBooks requires that you reboot loop
How to Fix QuickBooks Error 1328
Here are several troubleshooting steps to resolve QuickBooks Error 1328:
Solution 1: Locate and Rename the Config.Msi Folder
Since the error points to the Config.Msi folder, renaming it can allow QuickBooks to bypass the problem.
Close QuickBooks and all running programs.
Open File Explorer and navigate to
C:\(your system drive).Locate the Config.Msi folder.
Right-click the folder and select Rename.
Add .old to the end of the folder name (e.g.,
Config.Msi.old).Restart your computer and try updating QuickBooks again.
Solution 2: Repair QuickBooks Installation
If renaming the Config.Msi folder does not work, repairing QuickBooks might fix the issue.
Press
Windows + R, typeappwiz.cpl, and hit Enter.Locate QuickBooks in the list of installed programs.
Click Uninstall/Change and then select Repair.
Follow the on-screen instructions to complete the repair process.
Restart your computer and try updating QuickBooks again.
Solution 3: Reinstall QuickBooks Using Clean Install Tool
If repairing QuickBooks does not work, perform a clean install using the QuickBooks Clean Install Tool.
Download and install the QuickBooks Tool Hub from the official Intuit website.
Open the Tool Hub and select Installation Issues.
Click Clean Install Tool and follow the on-screen instructions.
After the tool finishes, reinstall QuickBooks.
Try updating QuickBooks again.
Solution 4: Run QuickBooks Install Diagnostic Tool
The QuickBooks Install Diagnostic Tool can fix common installation issues.
Open the QuickBooks Tool Hub.
Go to Installation Issues.
Click QuickBooks Install Diagnostic Tool.
Let the tool scan and repair any detected issues.
Restart your computer and try updating QuickBooks.
Solution 5: Disable Antivirus and Firewall Temporarily
Sometimes, antivirus or firewall software can block QuickBooks updates.
Temporarily disable your antivirus and firewall.
Try updating QuickBooks.
If the update succeeds, add QuickBooks as an exception in your security software settings.
Re-enable your antivirus and firewall.
Solution 6: Manually Update QuickBooks
If automatic updates fail, manually updating QuickBooks can be a workaround.
Visit the QuickBooks update page.
Download the latest QuickBooks update.
Run the update installer and follow the on-screen instructions.
Restart QuickBooks and check if the issue is resolved.
ReadMore:- QuickBooks beanstalk.zlib generation failed
Preventive Measures to Avoid QuickBooks Error 1328
To prevent encountering this error in the future, follow these best practices:
1. Keep QuickBooks Updated
Ensure you regularly update QuickBooks to the latest version to prevent compatibility issues.
2. Use a Stable Internet Connection
Avoid interruptions in updates by using a reliable internet connection.
3. Perform Regular System Maintenance
Run disk cleanup, check for Windows updates, and ensure your system is in good health.
4. Backup Your QuickBooks Data
Before updating QuickBooks, create a backup to prevent data loss in case of issues.
5. Use a Reliable Antivirus
Ensure your security software does not interfere with QuickBooks updates by adding it to the exception list.
Conclusion
QuickBooks Error 1328 can be frustrating, but with the right troubleshooting steps, it can be resolved effectively. Whether the issue stems from corrupt installation files, security software interference, or registry conflicts, following these solutions will help you get QuickBooks back on track.
If the issue persists, consider reaching out to QuickBooks Support for professional assistance. By keeping your QuickBooks software updated and maintaining system integrity, you can minimize the chances of encountering this error in the future.
Need Help? If you are still facing issues with QuickBooks Error 1328, drop a comment below, and we’ll be happy to assist!
If you’re still facing challenges, don’t hesitate to seek professional support from Data Service Helpline at +1-888-538-1314 to safeguard your financial data and ensure seamless QuickBooks operations effectively.
