At QBDataWorks, we understand how frustrating it can be when QuickBooks throws an error and disrupts your workflow. QuickBooks is a powerful tool for businesses to manage their accounting and finances, but like any software, it’s not immune to problems. One such problem that QuickBooks users often face is QuickBooks Error 1328.
QuickBooks Error 1328 usually occurs when you try to install or update your QuickBooks Desktop. This error can disrupt your ability to update your software and may appear as an annoying roadblock, but with the right steps, you can fix it quickly and get back to work.
In this blog post, we’ll walk you through what QuickBooks Error 1328 is, why it happens, and how you can resolve it using effective troubleshooting methods. Whether you’re trying to fix QuickBooks yourself or just want to understand the error better, this guide will cover everything you need.
What is QuickBooks Error 1328?
QuickBooks Error 1328 occurs when QuickBooks encounters issues during the installation or updating process. Specifically, the error happens when the QuickBooks installer is unable to properly read or write the files needed to complete the installation or update process. This results in an incomplete installation, causing QuickBooks to stop working properly or even preventing the installation from completing altogether.
The error message often appears as:
“Error 1328: Error applying patch to file C:\Config.Msi\PTxxxx.tmp. It has been rolled back.”
The issue usually stems from corrupt installation files, damaged Windows registry, or permission issues that prevent QuickBooks from successfully applying updates or changes during the installation process.
Causes of QuickBooks Error 1328
Before jumping into solutions, it's important to understand the causes of QuickBooks Error 1328 so that you can address the root of the problem.
Corrupted Installation Files: If the QuickBooks installation files are corrupted or incomplete, you might encounter Error 1328. This could happen if the installation was interrupted or if there were issues with the downloaded files.
Windows Permissions Issues: If your Windows system doesn’t have the proper permissions to modify certain files or folders, QuickBooks might fail to install or update properly, resulting in Error 1328.
Conflicting Software: Sometimes, third-party applications like antivirus software, firewalls, or even other conflicting programs may interfere with QuickBooks installations and updates.
Damaged Windows Registry: The Windows registry stores critical information about QuickBooks and its installation. If the registry entries related to QuickBooks are corrupted or damaged, it can result in Error 1328.
Incomplete or Failed Updates: If you’ve previously attempted an update that failed or didn’t complete properly, QuickBooks may encounter issues when you try to install or update again.
Issues with Windows Installer: QuickBooks relies on the Windows Installer service to apply updates and install files. If this service isn’t working correctly, it could cause errors like Error 1328.
How to Fix QuickBooks Error 1328?
There are several methods you can use to fix QuickBooks Error 1328. We’ve broken down the steps in an easy-to-follow guide. Just go through the steps one by one until the error is resolved.
Step 1: Reboot Your Computer
The first step in troubleshooting any software issue is to restart your computer. This allows your system to clear temporary files, close any conflicting processes, and reinitiate necessary services, including the Windows Installer.
How to reboot your computer:
Save all your work.
Click the Start Menu in the bottom-left corner.
Click Restart.
Once your system restarts, try installing or updating QuickBooks again.
In some cases, this simple step can resolve the issue if there was a minor conflict preventing QuickBooks from functioning properly.
Step 2: Run the QuickBooks Install Diagnostic Tool
QuickBooks Install Diagnostic Tool is a free tool provided by Intuit to automatically detect and fix installation issues that could be causing QuickBooks Error 1328. It addresses problems related to Windows, such as issues with Microsoft components or QuickBooks installation files.
How to use the QuickBooks Install Diagnostic Tool:
Download the QuickBooks Install Diagnostic Tool from the official Intuit website.
Once downloaded, run the tool and allow it to scan your system.
The tool will automatically fix any detected installation issues.
After the repair process is complete, restart your computer.
Try to update or reinstall QuickBooks again.
This tool often resolves the issue if there’s a problem with installation files or components.
Step 3: Fix the Windows Installer Service
QuickBooks relies on the Windows Installer service to handle installations and updates. If this service is malfunctioning, it can result in QuickBooks Error 1328.
How to fix the Windows Installer service:
Press Windows + R to open the Run dialog.
Type
msiexec /unregisterand press Enter.After that, type
msiexec /regserverand press Enter again.Restart your computer and try updating or installing QuickBooks.
This will re-register the Windows Installer and could fix issues related to installing or updating QuickBooks.
Step 4: Check Windows Permissions
If your computer doesn’t have the right permissions to make changes to QuickBooks files, it can trigger QuickBooks Error 1328. You’ll need to ensure that your Windows user account has administrator rights.
How to run QuickBooks as an administrator:
Right-click on the QuickBooks Desktop icon on your desktop.
Select Run as Administrator from the drop-down menu.
Try installing or updating QuickBooks again.
Running QuickBooks with administrator rights ensures that the software can access and modify the files it needs during the installation process.
Step 5: Temporarily Disable Antivirus or Firewall Software
Sometimes, your antivirus software or firewall may block QuickBooks from installing or applying updates correctly. These security programs may flag QuickBooks’ installation files as a potential threat, causing it to fail.
How to disable antivirus or firewall:
Open your antivirus software and look for an option to disable it temporarily.
Disable your Windows Firewall by going to Control Panel System and Security Windows Firewall, and turn it off temporarily.
Try installing or updating QuickBooks again.
Once the update is successful, make sure to re-enable your antivirus and firewall to protect your system.
Step 6: Repair QuickBooks Installation
If the installation files are damaged or missing, QuickBooks Error 1328 can appear. Running a repair installation can fix this issue by replacing missing or corrupted files.
How to repair QuickBooks installation:
Open Control Panel and select Programs and Features.
Scroll down to find QuickBooks in the list of installed programs.
Right-click on QuickBooks and click Uninstall/Change.
Choose the Repair option and follow the on-screen instructions.
After the repair process finishes, restart your computer and try the update or installation again.
This process ensures that all QuickBooks components are working properly and free from corruption.
Step 7: Download the Latest QuickBooks Version
If the error persists, you might be dealing with an outdated or corrupted QuickBooks version. In this case, downloading and installing the latest version directly from Intuit’s official website can help resolve the error.
How to download and install the latest version:
Visit the official QuickBooks Download Page on the Intuit website.
Select your version of QuickBooks and download the installer.
Follow the on-screen instructions to install the latest version of QuickBooks.
After installation, try updating QuickBooks again.
Ensure that you download the correct version based on whether you are using QuickBooks Desktop or another QuickBooks product.
Step 8: Clean Reinstall of QuickBooks
If all else fails, performing a clean reinstall of QuickBooks may be necessary. This will completely remove the existing installation and then reinstall it, clearing any corrupted files or incomplete installations.
How to clean reinstall QuickBooks:
Download and run the QuickBooks Clean Install Tool.
Follow the instructions to completely uninstall QuickBooks.
Restart your computer and then reinstall QuickBooks from the official website.
After installation, check if the error is resolved.
A clean reinstall ensures that QuickBooks is fresh and free of any previous installation issues.
Conclusion
QuickBooks Error 1328 is a common issue that can disrupt your ability to install or update QuickBooks, but with the right troubleshooting methods, you can resolve it efficiently. Whether it’s running the QuickBooks Install Diagnostic Tool, fixing Windows permissions, or performing a clean reinstall, the steps outlined above should help you fix the issue and get QuickBooks back to running smoothly.
At QBDataWorks, we are dedicated to helping businesses maintain smooth and hassle-free QuickBooks experiences. If you continue to experience issues or need expert assistance, don’t hesitate to reach out to our team. We’re here to help you get your QuickBooks back on track and ensure your accounting tasks continue without interruption.
